Terms & Conditions

Payment Method

The orders placed can be paid through either Cash on Delivery (COD) method or Online Payment. Orders placed through Credit/Debit Card or any other online payment system has to undergo a thorough fraud check, and shall only be processed once cleared by our payment processor. The order shall be considered or cancelled if it fails to qualify the fraud check.

Delivery Process

Same-day delivery is available for all orders. Once your order is placed, you will receive an order number via SMS on your mobile phone. For any complaint regarding your order, please contact us at 03 111 333 337 for assistance.

Replacement Policy

At Adrees, we want to ensure your satisfaction with every purchase you make from us. If there is a reason that any customer is not satisfied with our product we give them a time frame in which they can apply for an replacement of products. We do this to make your purchases hassle-free.

Please read our policy carefully!

Eligibility for Exchanges on all products:

The claims on the replacement of Adrees Cheese (any cheese variant) can be within 3 days of purchase.

Order Cancellation

The customer is free to cancel the order, provided before the time of order processing. Once the order has been processed then the order cannot be cancelled. The order gets processed when our representative calls and confirms.

Online Payment

Orders placed through Credit/Debit Card or any other online payment system has to undergo a thorough fraud check, and shall only be processed once cleared by our payment processor. The order shall be considered or cancelled if it fails to qualify the fraud check.

Order Delays

Any delays caused by extreme weather conditions or political issues etc are beyond our control and liability. However, if a natural delay occurs, our representative shall inform the customer about the delay in delivery. Delays that are not in our control includes;

Minimum Order

There is no minimum order criteria, however, orders placed under the value of Rs.850 will be charged Rs.200 as delivery charges and orders valued over Rs.850 will be free delivery.

Complaint Mechanism

Customers must ensure that they provide correct information at the time of placing an order. If any issue concerning order changes, delays, cancellations, or complaints arises, please contact our customer representative. We will address your complaint within 24 hours. In case of damaged or opened goods, you may contact our Customer Care within 24 hours from the date of receipt of your order.

Confirmation Process

Customers will need to provide an active contact number and email address for order placement. All prices of our products available on our website are inclusive of sales tax, in accordance with applicable tax laws of Pakistan.

Email: info@adrees.pk

WhatsApp: +92 316 048 6798
Helpline number: +92 316 048 6798

Your Cart